Returns & Exchanges

At Première Peau, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return policy on all eligible items.

1

Initiate Your Request

Log into your account portal or contact our support team with your order number to begin the return process.

2

Prepare the Package

Securely pack the item in its original packaging, ensuring it is at least 75% full and includes all original components.

3

Ship It Back

Affix the prepaid shipping label provided by our team and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our quality team inspects the return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing