Frequently Asked Questions

Everything you need to know about your Premiere Peau experience.

Are your skincare products suitable for sensitive skin?

Yes, all Premiere Peau products are dermatologically tested and formulated with hypoallergenic ingredients to ensure they are gentle yet effective for even the most sensitive skin types.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange.

Are Premiere Peau products cruelty-free and vegan?

Absolutely. We are committed to ethical beauty; none of our products are tested on animals, and our entire range is 100% vegan-friendly.

Can I track my shipment?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.